First: Terms & Conditions – Maskah Hadaya

Last Updated: 6/12/2025

Welcome to Maskah Hadaya, the boutique specialized in designing bridal bouquet handpieces and elegant floral arrangements. By using our website or placing an order, you agree to the following Terms & Conditions:

1. Definitions

• Store: Refers to Maskah Hadaya across all its platforms.

• Client: Any person using the website or requesting custom bouquet design services.

• Products: Bridal bouquets, floral arrangements, flower accessories, and related items.

2. Acceptance of Terms

Using the website or placing an order indicates full acceptance of these terms.
The store reserves the right to update or modify the terms without prior notice.

3. Nature of the Products

• All bridal bouquets and floral arrangements are custom-made according to the client’s request.

• Final products may slightly differ from photos due to the natural variation of flowers and seasonal availability.

• Colors may vary slightly due to lighting conditions or flower availability.

4. Orders & Payment

• Orders are confirmed only after full payment or a deposit (if applicable).

• Custom orders will not be processed until payment is confirmed.

• The store has the right to cancel an order if materials are unavailable or for any technical reason, and the amount will be refunded to the client.

5. Delivery & Pickup

• The delivery or pickup date is set according to agreement with the client.

• The client must collect the order at the agreed time.

• The store is not responsible for any damage caused by delayed pickup, as flowers are highly perishable.

6. Pricing

All prices are subject to change at any time without prior notice.

7. Intellectual Property

All designs, images, and brand identity elements belong to Maskah Hadaya and may not be used without written permission.

Second: Privacy Policy – Maskah Hadaya

Maskah Hadaya is committed to protecting your privacy. Below is how we collect and use your information:

1. Information We Collect

• Name, phone number, and contact details

• Order details

• Reference photos (if provided by the client)

• Delivery or pickup addresses

2. How We Use the Information

Your information is used for:

• Preparing and delivering your order

• Communicating regarding your order

• Improving our service experience

• Complying with legal obligations

3. Data Protection

We implement security measures to protect your information and prevent unauthorized access.

4. Sharing Information

Your data may only be shared with:

• Delivery personnel

• Legal authorities when necessary
  Your information will not be shared with any other party.

5. Client Rights

You have the right to request modification or deletion of your data (unless required by law or linked to an active order).

Third: Return & Exchange Policy – Maskah Hadaya

Due to the nature of our custom-made bridal products, we apply a clear and fair policy.

1. Custom Products (Very Important)

All bouquets and floral arrangements are custom-made, therefore they cannot be canceled or refunded once work has begun.

2. Order Cancellation

• Orders may be canceled within 2 hours only from the time of payment.

• After this period, cancellation is not possible because preparation begins immediately or materials are purchased.

3. Return Policy

• Returns are not accepted due to the nature of the products (natural flowers and custom designs).

• Returns are only accepted if the product arrives completely damaged, as determined by the store.

4. Exchange Policy

• Custom products cannot be exchanged.

• Exchange is only allowed if a clear mistake was made in the design that differs from what was agreed upon.

5. Damaged Products

In case the bouquet arrives damaged:

• You must report the issue immediately within 1 hour of receiving the order.

• Photos must be provided as proof.

• The bouquet will be remade or refunded based on the store’s assessment.

6. Delays and Non-Pickup

• Flowers are highly sensitive, and delays in pickup cause them to wilt or become damaged.

• The store is not responsible for any damage caused by the client’s delay in receiving the product.